Why am I being asked to provide evidence of my workplace for my access request?

Answer

You could be asked to provide evidence of working for your company to allow your access to the platform, if a User Manager has not responded to emails regarding your access.

Background

A user may have to request access to another organisation for several reasons. These reasons may be that they are registered on the wrong organisation, the user requires further permissions on their user account or a user needs access to a certain DUNS number.

If a user requires any of the above, the user must send an access request. In the Contact us form, confirmation that the user details can be shared with the User Manager should also be given to speed up the process.

Once confirmation is given, the Support Team will then request access with the organisation's User Manager. Please allow 48 hours to respond.

If the user has had no response within 48 hours, they should send another Contact us form with this information. A second request will then be sent to the User Manager. The user should allow another 48 hours.

If the User Manager has not responded to the second request, the user will be asked to send proof of work. This includes your name, job title and why you need access to the organisation. The document should be sent on company headed paper.

Once sent, the Support Team can then grant the user access.

Steps

1. Once you have informed the Support Team that you have still not received an activation link, you will receive a response from the Support Team
2. In the email update on the ticket, an email address will be provided for you to send the proof to us
3. Once received and actioned, you will receive an activation link

If you have any further questions regarding the Supplier Registration Service platform, please use our Live Web chat where our support team will be happy to assist you with further information and guidan