How do I configure two-factor authentication (2FA)?

Answer

Go to your user name at the top right of your Dashboard and use the ‘Enable two-factor authentication’ option under your Security settings. You will need to have an authentication app available to use on your mobile phone.

Background

Two-factor authentication is a security process which requires the user to provide two different authentication methods to verify themselves when accessing a web platform. Single-factor authentication is your username and password. Two-factor authentication is recommended because it adds extra security to protect your login credentials and access to a web platform account. In addition to your username and password, you enter a single-use code that is generated via a software token on your mobile phone.

Steps

1. Go to your dashboard on Supplier Registration Service and select your user name at the top of the page
2. Select ‘Enable two-factor authentication’ from the 'Security' section
3. You may be required to enter your mobile telephone number if you do not already have one listed on your user account
4. Enter the verification code that will be sent to you via SMS and press ‘Verify’
5. Using an authentication app on your mobile phone, scan the QR code that appears on the screen
6. Sign out of the platform and sign back in to set up your 4 digit PIN
7. Enter the 6 digit code that has been generated via your authentication app to sign in to the platform
8. You will now be required to enter your PIN and the 6 digit code every time you sign in to the platform

If you have any further questions regarding the Supplier Registration Service platform, please use our Live Web chat where our support team will be happy to assist you with further information and guidance.