What should I do if my mobile phone is stolen?

Answer

Go to 'Contact Us' and let us know if the mobile phone that you use is lost or stolen.

Background

If your mobile phone is lost or stolen, it does not mean that anyone else can access your account using the authentication app. It is just one factor in a two-factor authentication process. Report your mobile phone as lost or stolen so that two-factor authentication can be disabled and you can configure this again using a new mobile phone and authentication app.

Steps

1. Go to the Contact us form and let us know that your mobile phone is lost or stolen
2. You will be notified once your two-factor authentication has been disabled
3. Sign in the platform using your username and password and go to your user name at the top right of your Dashboard
4. Follow the instructions on the ‘How do I configure two-factor authentication’ to re-enable your two-factor using your new mobile phone and authentication app

If you have any further questions regarding the Supplier Registration Service platform, please use our Live Web chat where our support team will be happy to assist you with further information and guidance.