Help

I have not received my activation email, what should I do?

Answer Check your junk and spam mail folders and if the activation email is not there go to the ‘Forgotten your password?’page from the sign in page.   Background To complete your user registration on the platform you must first verify your email address by using an activation linkthat wil…

I cannot meet the deadline to complete the questionnaire that was given to me by my customer. What should I do?

Answer If you are unable to meet your buyer deadline, use the Contact us form to inform us of this.    Background When invited by a buyer to complete a questionnaire on the Supplier Registration Service platform, the buyer will give you a deadline of when to complete the questionnaire by. If y…

Will the data I provide be made public?

Answer The answers you provide will be kept confidential and will only be shared with your customer that you have given permission to access. Once you complete the questionnaire, you will be able to amend the sharing permissions at any time if you want to remove a buyer or add a new one.   Backg…

What should I do if my activation fails?

Answer Make sure you are providing correct details against required sections and if the Caps Lock key is pressed. If this did not help, go to the ‘Forgotten your password?’ page from the sign in page.   Background To complete your user registration on the platform you must first verify your…

How do I create and amend a campaign?

Answers You are able to create and amend a campaign by going to the ‘Suppliers’ tab on ‘Your dashboard’ and select the option to ‘Manage category’ hyperlink. Please be aware that if this is the first time you are using this platform to create a campaign, you will first need to contact…