Help

How do I disable a colleague on my organisation's account?

Answer To disable a colleague to the platform, select the hyperlink option to 'Disable' on the user.   Background If the user holds the User Manager permission on their account, they are able to manage the users that are registered on their account.Under the 'Manage users' link, the User Manage…

Why do I need to give my written confirmation that my details can be shared?

Answer You may be asked to give your written confirmation that your details can be shared so that we are able to move forward with your support request.   Background A user may have to request access to another organisation for several reasons. These reasons may be that they are registered on t…

Why am I being asked to provide evidence of my workplace for my access request?

Answer You could be asked to provide evidence of working for your company to allow your access to the platform, if a User Manager has not responded to emails regarding your access.   Background A user may have to request access to another organisation for several reasons. These reasons may be t…

How do I add a colleague to my organisation?

Answer To add a colleague to the platform, select the hyperlink option to 'Add'.   Background If the user holds the User Manager permission on their account, they are able to manage the users that are registered on their account.Under the 'Manage users' link, the User Manager will be able to ad…

How does the request access to another organisation process work?

Answer The request process works by our Support Team contacting the User Manager on the correct account on your behalf.   Background A user may have to request access to another organisation for several reasons. These reasons may be that they are registered on the wrong organisation, the user r…