Help

How do I change the language setting for my user account?

Answer You are able to change your language settings on your personal dashboard.   Background The platform is used by suppliers from all over the world and because of this, gives users the ability to change their account default language. This is available on your personal dashboard. All of the…

I am leaving my organisation; what steps should I follow to assign a new User Manager and deactivate my account?

Answer If you are leaving your organisation, please send a Contact us form with the information of the new User Manager. Background When leaving an organisation, it is important to inform the Supplier Registration Service support team so that they are able to remove your account. It is also impor…

How do I manage my account settings?

Answer Go to your user name at the top right of your Dashboard.   Background Users can control and personalise their account settings via the user settings page on the platform. This includes security settings such as changing passwords and enabling two-factor authentication. Additionally users…

The name of our company has changed / is incorrect; how can I update this on the platform?

Answer To update your company information, please contact Dun & Bradstreet Background Dun & Bradstreet are the company that issue your organisation with it’s DUNS number. If you need to update the information that is linked to your DUNS number, please contact them.Once this has been done, pleas…

How can I change the time zone setting on my account?

Answer You are able to change your time zone setting on your personal dashboard.   Background The platform is used by suppliers from all over the world and because of this, gives users the ability to change their account default time zone. This is available on your personal dashboard. All of t…

How do I change my alert preferences?

Answer To change your alert preferences, please select the option to ‘View’ on alerts. Background The alerts section is available on your individual dashboard. You are able to scroll down the page to the ‘Alerts’ section and view all of the available alerts that you are able to receive. T…

How can I remove users from my organisation's account?

Answer To remove users from your account, you must inform the Supplier Registration Service support team. Background A user with the User Manager permission is able to disable a user from the ‘Manage your users’ hyperlink on the dashboard. To remove a user, the User Manager must send a contac…

How do I change the date format setting on my account?

Answer You are able to change the date format setting on your personal dashboard.   Background The platform recognises that date formats vary between countries and gives each individual user the ability to set their own date format for on their account. All of the information on the platform…

My E-mail address has changed, how can I update this on the platform?

Answer You are not able to change your registered email address on the platform, instead you must send a Contact us form. Background For data security reasons, the ability to amend a user’s email address is not available on the Supplier Registration Service platform. Instead, a Contact us form…

I have forgotten the answer to my secret question; how can I change this?

Answer If you have forgotten the answer to your secret question, log in to the Supplier Registration Service platform and change the answer. Background When calling the Supplier Registration Service support team and for other tasks, you will be asked for the answer to your secret question. If you…