Help

I cannot meet the deadline to complete the questionnaire that was given to me by my customer. What should I do?

Answer If you are unable to meet your buyer deadline, use the Contact us form to inform us of this.    Background When invited by a buyer to complete a questionnaire on the Supplier Registration Service platform, the buyer will give you a deadline of when to complete the questionnaire by. If y…

How do I start a questionnaire?

Answer Go to the ‘Enter invitation code’ page from 'Your dashboard'.   Background Your customer(s) may need you to complete a questionnaire on the platform about a topic or policy area that is important to them. This may be a mandatory requirement as part of their supplier selection process…

How do I start a questionnaire without an invitation code?

Answer If you do not have an invitation code, you can still start a questionnaire by choosing the relevant 'start questionnaire' link on the right-hand side of your dashboard.   Background Your customer(s) may need you to complete a questionnaire on the platform about a topic or policy area tha…

Can I review all of my answers before I submit my questionnaire?

Answer Yes, you can review all your answers and edit them before you submit your questionnaire.   Background Completing a questionnaire may require you to collect information from different parts of your organisation or from colleagues. The option to save and edit your answers at any time means…

How do I share my completed questionnaire answers with an invitation code?

Answer Find the questionnaire that you want to respond to on your Dashboard and press 'Share'.   Background Strict sharing controls ensures that only approved users on your organisation account can share questionnaire data with a buyer and data sharing can be managed and edited at any time thro…

I cannot upload the documents that the question is asking for due to confidentiality reasons. How can I progress?

Answer If you are unable to upload relevant documents due to e.g. confidentiality reasons, then you must contact NQC via Contact us form or Live Chat as well as your buyer.    Background Most document uploads on a question are mandatory and require an upload in order to progress through to the…

I have accidentally entered my invitation code for the wrong questionnaire - how can I undo this?

Answer If you have accidentally used your invitation code for the wrong location, send a Contact us Form to the Supplier Registration Service support team.   Background Invitation codes are intended for single use and so it is important to ensure you share the correct questionnaire with your cu…

How do I share my questionnaire answers so that my buyers can see them?

Answer Find the questionnaire that you want to respond to on your Dashboard and press 'Share'.   Background Strict sharing controls ensures that only approved users on your organisation account can share questionnaire data with a buyer and data sharing can be managed and edited at any time thro…

How do I change the assigned user of a questionnaire?

Answer To change the assigned user of a questionnaire, click on the option to ‘Assign users’ on the questionnaire. Background The assigned user of a questionnaire is the user who last responded to it. The assigned user will be the sole user to receive notifications regarding the status of the…

I have clicked reuse answers from an existing questionnaire - why can I no longer see my answers to the questionnaire?

Answer You can no longer see your answers because you have selected the option to ‘reuse answers from an existing questionnaire’ and selected an empty answersheet. Background The ‘reuse answers’ function is intended for use only when an existing and completed questionnaire exists on your…

Can I print out all of the questions before I start to answer the questionnaire?

Answer Yes, although you are encouraged you to view the questions online or download a PDF version rather than printing out all the questions.   Background Whilst you can download all the questions as a PDF file, this will give you every possible question and answer option. Most questionnaires…

Where can I see the score of my questionnaire?

Answer Users are able to see their questionnaire score on the ‘View’ page of the questionnaire. Background The 'Scores' functionality allows you to view the achieved questionnaire results displayed as a collective view, enabling you to easily identify areas of high and low performance. The sc…

I tried to apply the invitation code, but receive an error message stating 'the code is invalid'; - what should I do?

Answer If you are receiving an error message when entering your invitation code, please contact support via the Contact Us Form or via Live Chat. Background There are multiple possible reasons for this error message to have appeared. To determine the underlying issue and have this solved for you,…

I have already completed my questionnaire - Why do I keep receiving E-mails with the subject incomplete questionnaire?

Answer You may be receiving these email alerts as you may have created duplicate questionnaires on your dashboard. Background Duplicate questionnaires are created by clicking ‘start questionnaires’ rather than navigating to your dashboard where you will find the questionnaire that you have al…

Can I print out a copy of my questionnaire whilst it is in Responding?

Answer You are not able to print a copy of the questionnaire whilst it is in the ‘responding’ stage. Background Your questionnaire report can only be downloaded once the questionnaire has attained a ‘completed’ status. You are able to download this PDF through the view option on the quest…

Where do I put the invitation code?

Answer Go to the 'Enter invitation code' page from your 'Options' on 'Your dashboard'.   Background Your customer(s) may need you to complete a questionnaire on the platform about a topic or policy area that is important to them. This may be a mandatory requirement as part of their supplier sel…

Why can I not see the 'Share' option on my questionnaire?

Answer Start a Live Chat or send a Contact us Form to the NQC Support Centre who will look in to this.   Background The share button is available for users with the relevant permission. It allows users to share questionnaires that they have completed with registered buyers on the platform. The…

Can I re use answers from a similar previously completed questionnaire?

Answer Yes, if you have previously completed a similar questionnaire you can re-use the answers when you start a new questionnaire.   Background The questionnaires on the platform are designed to cover a defined scope such as a location, a product or a contract. As such you may be required to c…

Why did I not receive a notification explaining that my questionnaire has expired?

Answer You may have not received a notification to confirm that your questionnaire has expired due to the alert preferences that you have set for your account. Background Your alert preferences were determined by you during your registration to the Supplier Registration Service platform. If you d…

How do I invite a supplier to complete a questionnaire?

Answer Go to the ‘Manage category’ page from the Suppliers tab on the Dashboard and choose a category for the supplier(s) that you want to invite. Use the ‘Invitations’ option on the chosen category and upload a CSV file with your supplier data using the ‘Upload supplier invitations’ op…

Once I have shared my questionnaire answers can I change this?

Answer Yes, you can change who you share your questionnaire answers with at any time.   Background A combination of user permissions and strict sharing controls ensures that only approved users on your organisation account can view questionnaire data and offer to share this with a customer. The…

What are the drop down options under the question I am being asked?

Answer The drop down options provide further guidance when you are answering your questionnaire. Background Each questionnaire available on the platform will have extra drop down guidance that is provided to suppliers completing the questionnaire. This is to help suppliers as well as providing th…

How can I access an overview that shows me which questionnaires are shared with which customers?

Answer To access your questionnaires that are shared with customers, go to the ‘Manage Data Sharing’ page from your dashboard. Background The manage data sharing hyperlink allows all users to see what data they are sharing with any customers on their dashboard. This view also allows users to…

What are the drop down options under the question I am being asked?

Answer The drop down options provide further guidance when you are answering your questionnaire.   Background Each questionnaire available on the platform will have extra drop down guidance that is provided to suppliers completing the questionnaire. This is to help suppliers as well as providin…

Why have I received an invitation to complete a questionnaire?

Answer You have received an invitation because one of your customers would like you to complete a questionnaire or share a questionnaire that you or someone from your organisation has already completed on the platform.   Background Your customer(s) may need you to complete a questionnaire on th…

I will not be able to meet the deadline for the completion of my questionnaire; what should I do?

Answer If you are not able to meet your questionnaire deadline, please contact your customer. Background The Supplier Registration Service support team provide technical support regarding the platform. Deadline extensions for questionnaires cannot be made by Supplier Registration Service, this mu…

Will my answers be saved if I stop half way through completing the questionnaire?

Answer Yes, as soon as you press ‘Next Question’ on each page of the questionnaire your answers will be saved.   Background Completing a questionnaire may require you to collect information from different parts of your organisation or from colleagues. The option to save and edit your answer…

Once I submit my questionnaire who can see my answers?

Answer Users on your own account with the relevant viewer permission and your customer(s) that the response has been shared with can see the answers.   Background A combination of user permissions and strict sharing controls ensures that only approved users on your organisation account can view…

Why is the first page of the questionnaire informing me that I am only part way through the questionnaire when I come to edit my responses?

Answer The message ‘You are 0% through this questionnaire’ refers to the page on which you are situated in the questionnaire.   Background Each page of the questionnaire is designed to provide you with a percentage which allows you to understand your current place within the questionnaire.…